FAQs

Frequently Asked Questions

What does Canada Grow Supplies sell?

We sell indoor growing equipment and supplies: grow lights, grow tents, nutrients, hydroponic systems, climate control, propagation products, harvesting tools and grow media.

Where are you located?

We are located at 1825 Guillet Street, Laval, Quebec H7L 5B1, and we ship from Canada.

Do you ship across Canada and worldwide?

Yes. We ship from Canada to every province, and we also ship worldwide. Please allow at least 7 business days for orders to the United States.

Do you offer free shipping?

Yes. Orders of $149 or more of eligible items ship free within Canada only. Oversized, heavy or remote-location orders may still carry an extra transport or handling fee, shown at checkout.

How long does it take to process and ship my order?

We process orders the same day. Orders ship within 24 to 48 hours of being received. After shipping, delivery usually takes 2 to 3 business days in Quebec, 3 to 4 business days in Ontario and 4 to 5 business days in the rest of Canada.

Can I track my order?

Yes. Your tracking number is available in your account and is sent to you by email, depending on the shipping method you chose.

Is my order shipped discreetly?

Yes. Packages ship without labels on the box that show what is inside.

Can I pick up my order locally?

Yes. Local pickup is available. Contact our team to coordinate it.

Can I change my address after ordering?

Address changes must be requested before the order ships. Some orders arrive in more than one package.

What payment methods do you accept?

We accept Interac e-Transfer, with instructions shown at checkout and sent by email. Sezzle is also available; see our How Sezzle Works page.

What is your return policy?

Non-defective items can be returned within 14 days of delivery, in the original unopened box with proof of purchase. Defective items have a 30-day window. Contact us first for a Return Authorization Number (RMA). Non-defective returns carry a 15% restocking fee on the item price, not including shipping. Special orders and liquids cannot be returned, refunded or exchanged. If your order arrives damaged, email us your order number and a photo.

Do you offer a price match?

Yes. If a qualifying Canadian online-only dealer sells the same new, sealed brand and model for less within 14 days of your purchase, we refund the difference, subject to our conditions. We do not match eBay or Amazon prices, or open-box, clearance and special-price items. See our Price Match Guarantee page for details.

How can I contact you?

Call 888-349-0321 or email info@canadagrowsupplies.com.