You can find your tracking number in your personnal account. You have log into your account and click on your order number.
Absolutely. Order pickups are available. Please contact us (by email or phone) before or after placing your order. Once your order is ready, a member of our team will contact you to coordinate a pickup date and time.
Yes, we do accept Interac transfers. During the checkout process, the instructions will be displayed on our website and sent to you by email as well.
We are located in Montreal (Quebec).
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We process all orders in 48h to 72h. Various shipping options will be proposed to you in the checkout process.
Contact us if you need to change your shipping address. Please make sure to do it as fast as possible, before we ship your item.
You will receive an email when your order is processed, and an other one when your order is shipped. Depending on the shipping method you selected, a tracking number may also be available. Please consult your account or the emails you have received from us.
Most of the time, yes. But depending on your purchase it is possible that more than 1 package is needed.
Returns & Exchanges
To return a purchase, your items must meet the following conditions :
- A receipt or proof of purchase is required to open an RMA request.
- An RMA must be requested within 14 days of the delivery of your order if non-defective, or 30 days if defective.
- Items must be in their original, and unopened box (for non-defective items).
*Special orders and liquids are ineligible for return, refund, or exchange.
Our complete return policy can be found here : Return Policy
If that’s the case, send us your order number and a picture of the damaged item at firstname.lastname@example.org and we will contact you to resolve the issue quickly.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.