FAQs

What does Canada Grow Supplies sell?
Canada Grow Supplies offers indoor growing equipment and supplies across categories, including grow lights, grow tents, nutrients, hydroponics, climate control, propagation, harvesting tools, and grow media.

Do you ship across Canada?
Yes. Canada Grow Supplies ships across Canada, and the site also states that it ships worldwide.

Do you offer free shipping?
Yes. Orders of $149 or more on eligible items qualify for free shipping within Canada only. Some oversized, heavy, or remote-location orders may still require additional transport or handling fees.

How long does shipping take?
The store’s FAQ says orders are processed in 48 to 72 hours. Its shipping policy also says shipment dispatch can take 2 to 8 days, with delivery times typically around 2 to 3 business days in Quebec, 3 to 4 business days in Ontario, and 4 to 5 business days for the rest of Canada.

Can I track my order?
Yes. Canada Grow Supplies says you can find your tracking number in your account, and you should also receive an email when the order is processed and another when it ships. Depending on the shipping method selected, a tracking number may be available.

Can I pick up my order?
Yes. Order pickup is available. The store asks customers to contact them by phone or email before or after placing the order, and the team will coordinate a pickup date and time once the order is ready.

Do you accept Interac e-Transfer?
Yes. Canada Grow Supplies says it accepts Interac transfers, and that the instructions are shown during checkout and sent by email as well.

Where is Canada Grow Supplies located?
The FAQ says the company is located in Montreal, Quebec, and the contact/footer information lists the store address as 1825 rue Guillet, Laval, Quebec, H7L 5B1.

Are orders shipped discreetly?
Yes. Canada Grow Supplies states that orders are shipped in discreet shipping without labels on the box.

What is your return policy?
For non-defective items, an RMA must be requested within 14 days of delivery. For defective items, an RMA must be requested within 30 days. Non-defective returned items must be in their original, unopened box, and proof of purchase is required. The site also states that special orders and liquids are not eligible for return, refund, or exchange.

Is there a restocking fee for returns?
Yes. The refund policy says non-defective returns are subject to a 15% restocking fee, calculated from the final purchase price of the item, excluding shipping or handling charges.

What if my order arrives damaged?
Canada Grow Supplies asks customers to send their order number and a photo of the damaged item to info@canadagrowsupplies.com, and says it will respond to resolve the issue quickly.

Do you offer price matching?
Yes. The site says that if you find a lower price from another online-only dealer, Canada Grow Supplies will refund the difference within 14 days of purchase, subject to conditions. It also says if its own price drops within 14 days, presenting the original receipt can qualify you for a refund of the difference.

What are the conditions for price matching?
According to the site, the item must be the same brand and model, new and factory sealed, and sold by a Canadian dealer. Competitor prices must be in Canadian dollars, adjusted for fees and shipping if applicable. The site also says it does not match eBay or Amazon, and excludes open-box, clearance, and special-price items.

How can I contact Canada Grow Supplies?
You can contact Canada Grow Supplies by phone at 888-349-0321 or by email at info@canadagrowsupplies.com.